What I fix

Problems I can help fix.

Each of these starts with what it feels like from inside the business, because that is how you will recognise it. The technology comes second, and it is different every time.

Enquiries are being lost

The phone rings while you are on a job. A message comes in on Facebook on a Sunday. Someone fills in the form on the website and gets an automatic thank-you and then nothing for four days. Each one is a customer who was ready to spend money and drifted off to whoever answered first.

What I would usually build

An automatic text back to any number that rings out, asking what they need
Every enquiry, whichever way it arrived, landing in one list that somebody owns
A first reply that goes out in minutes, not days, without anyone remembering to send it
A website enquiry journey that asks for less and makes the next step obvious

Start here if this is you

Quotes go cold

You price the job carefully, send it, and hear nothing. You mean to chase it, but the week gets in the way. The customer, meanwhile, had a question they never asked and went with the quote that came with a phone call. Nobody knows how many jobs go this way, which is part of the problem.

What I would usually build

Quotes tracked in one place, with their status visible at a glance
A follow-up that sends itself a few days later, worded the way you would word it
The ones that need a real phone call flagged for whoever makes those calls
A simple count of quotes sent, accepted and lost, so you finally know

Start here if this is you

Staff waste time on repetitive admin

Copying details from an email into a spreadsheet. Typing the same booking into three systems. Sending the same reminder every morning. Chasing the same people for the same paperwork. None of it is difficult, which is exactly why it never gets fixed: it is just how things are done, and the cost is spread thinly across every working day.

What I would usually build

A small internal tool that does the repetitive part and leaves the judgement to the person
Reminders, confirmations and routine messages that send themselves
Information entered once and pushed to wherever else it needs to be
A screen that shows staff what needs doing today, without a meeting to work it out

Start here if this is you

Customers struggle to book or buy

They want to book, pay a deposit, order for collection or just find out whether you do the thing they need. The website makes them ring, the phone is engaged, and the moment passes. Or the booking page is a link to someone else’s system that looks nothing like you and asks for an account.

What I would usually build

Booking that lives on your own site and works on a phone
Deposits and payments taken at the point the customer is ready
Forms that ask only what you need to say yes
The answers to the questions people ring about, where they will actually look

Start here if this is you

Your systems do not talk to each other

The same customer exists in your inbox, your diary, your accounts package and a spreadsheet, and all four disagree about their phone number. Somebody spends part of every week keeping them matched, and when they are off, things fall through the gaps.

What I would usually build

Connections between the systems you already pay for, so they share what they know
One place where a customer’s details are right, feeding the others
Hand-offs between people or departments that happen automatically
Where nothing off the shelf fits, a small piece of software built around your real process

Start here if this is you

You cannot see what is working

You are spending on adverts, a directory listing and a website, and you honestly could not say which of them brings in the jobs. You know roughly how many quotes went out last month; you do not know how many turned into work, or why the others did not.

What I would usually build

Tracking that records where each enquiry came from, without a cookie banner’s worth of surveillance
A simple dashboard of the handful of numbers that actually run the business
Enquiries, quotes and jobs joined up so you can see the whole journey
Reports that arrive by themselves rather than being assembled by hand

Start here if this is you

Not sure which one you are?

That is what the audit is for.

You do not need to diagnose it yourself. Describe what is slow, annoying or expensive, and I will tell you which of these it is, or whether it is something else entirely.

Book a free Business Leak Audit

A short form, a look at the business, and an honest answer. If there is nothing worth fixing, I will say so.